Welcome Package

Up to $6,750 + 250 Free Spins

Across your first 4 deposits

Contact Mateslots Casino

Need help with Mateslots Casino? You can contact our support team by emailing support@mateslotscasino.top. We aim to make it easy to get clear, practical assistance with account questions, payments, website access and responsible gambling matters.

Mateslots Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/161/0191. All financial transactions and personal data are protected by SSL encryption.

How to get in touch

For assistance, send your message to support@mateslotscasino.top. Please use the email address connected to your account where possible, as this can help the team identify your account and handle your enquiry more efficiently. Do not include your password or other unnecessary sensitive information in your message.

To help support respond faster, include your account email or username, a short description of the issue and any relevant details, such as the approximate time the problem occurred. If relevant, you may also attach screenshots showing an error message or account issue. Please check that screenshots do not reveal payment details, passwords or other private information.

Messages are usually answered within 24 hours, although response times can vary depending on the subject and the information required to review it. If your question concerns account security or responsible gambling, clearly identify this in your message so it can be directed appropriately.

What we can help with

  • Account access, profile details and verification questions
  • Deposit and withdrawal enquiries
  • Questions about applicable bonus terms and conditions
  • Technical problems, error messages or website access
  • Responsible gambling requests, including help with available account controls
  • General questions about using Mateslots Casino

When contacting us about a transaction, include the relevant date and a clear description of what happened. For responsible gambling support, you can contact support@mateslotscasino.top and explain the type of assistance you are seeking. Our team can provide information about the options available through your account.