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Mateslots Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Mateslots Casino. Please read them carefully before creating an account, depositing funds or playing any game.

Mateslots Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/161/0191. All financial transactions and personal data are protected by SSL encryption.

1. General terms and acceptance

These Terms & Conditions govern your access to and use of the Mateslots Casino website, account services, games, promotions and related features. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of these terms, you must not use the website or its services.

Mateslots Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational needs. The latest version will apply when it is published on the website. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Additional rules may apply to specific games, promotions, tournaments, payment methods or other services. Where additional rules apply, they will be made available with the relevant service. If there is an inconsistency between these terms and specific promotional rules, the specific rules will apply to that promotion to the extent of the inconsistency.

Eligibility and lawful use

You may use Mateslots Casino only if you are legally permitted to do so in the place where you are located. You must meet any applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether online gambling is lawful in your location before using the website.

You must not use the website if you are located in a jurisdiction where gambling services are restricted or prohibited. Mateslots Casino may restrict or refuse access where required by law, regulation, risk controls or internal policies. Attempting to bypass location, age or identity controls is not permitted.

2. Accounts, identity and security

Some services may require you to create a personal account. Information provided during registration must be accurate, complete and kept up to date. You must not create an account using a false identity, another person’s information or information that may mislead verification processes.

Unless expressly permitted by Mateslots Casino, each player may have only one account. Accounts are personal and must not be sold, transferred, shared or used for another person. You must not allow anyone else to access your account or place bets using your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not reuse it on other websites and sign out when using a shared device. If you believe that your account has been accessed without permission, notify Mateslots Casino through the available support channel as soon as possible and change your password.

Mateslots Casino may request information or documents to confirm your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used, funds can be deposited or withdrawals can be processed. You must provide information that is genuine, current and readable. Failure to complete a reasonable verification request may result in restrictions, suspension or closure.

Account suspension or closure

Mateslots Casino may suspend, restrict or close an account where it is necessary to comply with law, protect players, manage security risks, investigate suspected fraud or prevent misuse of the website. Action may also be taken for breach of these terms, attempted manipulation, unauthorised payment activity or conduct that threatens the integrity of games or services.

You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to pending transactions, investigations or these terms. Any remaining balance will be handled in accordance with applicable requirements and relevant account procedures.

3. Deposits, withdrawals and gameplay

You may fund your account only through payment methods made available by Mateslots Casino and only where you are authorised to use that payment method. Deposits must be made by you and for your own use. Third-party deposits, anonymous payment activity and attempts to use a payment method without permission are not allowed.

You should check all transaction details before confirming a deposit or withdrawal. Processing times may vary depending on the payment method, verification requirements, technical conditions and financial institutions involved. Mateslots Casino may delay, reject or reverse a transaction where this is necessary for security, compliance or operational reasons.

You are responsible for ensuring that your account contains sufficient funds before placing a wager. Once a bet or game entry has been accepted, it generally cannot be cancelled unless the applicable game rules or law provide otherwise. Game outcomes are determined by the relevant game system and applicable rules. You must not interfere with, manipulate or attempt to gain an unfair advantage over the website or its games.

Technical interruptions, communication failures, incorrect display information or other events may affect a game or transaction. Mateslots Casino may review affected activity and take reasonable steps to correct an error, restore a fair outcome or comply with applicable requirements. Where a game is interrupted, the applicable game rules and system records may be used to determine the status of the play.

Bonuses and promotions

Promotions, bonuses and promotional rewards are subject to the terms displayed with the relevant offer. These may include eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values and account limitations. You should read the promotional terms before participating.

Mateslots Casino may withdraw, amend or refuse a promotion where permitted by its terms or where misuse, error, fraud or unfair activity is suspected. A player must not open multiple accounts, use coordinated play or otherwise attempt to obtain a promotional benefit contrary to the stated rules.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

  • Do not chase losses or increase your stake to try to recover money.
  • Use available account controls, deposit limits, time limits or self-exclusion tools where appropriate.
  • Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
  • Keep gambling separate from essential household spending and financial commitments.
  • Do not ask another person to gamble on your behalf or use an account that is not yours.

If you are concerned about your gambling, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional. Mateslots Casino may apply account restrictions, cooling-off periods or self-exclusion measures in accordance with available tools and applicable requirements.

Personal information is handled in accordance with the Mateslots Casino Privacy Policy. Information may be collected and used for account administration, identity checks, transaction processing, customer support, security, fraud prevention, responsible gambling and legal compliance. You should review the Privacy Policy to understand how information is managed.

You must use the website lawfully and respectfully. You must not introduce malicious code, interfere with website operation, access restricted areas, scrape or copy content without permission, impersonate another person, or use automated tools to interact with services unless expressly authorised. You must not use the website to facilitate fraud, money laundering, abuse or any other unlawful activity.