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Responsible Gaming

Mateslots Casino is committed to supporting a safe, informed and enjoyable gaming environment. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or escape personal difficulties. Responsible gaming means understanding the risks, making informed decisions and keeping gambling within limits that suit your circumstances.

Mateslots Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/161/0191. All financial transactions and personal data are protected by SSL encryption.

Gamble for entertainment

Online casino games are games of chance. Results are determined by the rules and operation of each game, and no outcome can be predicted or guaranteed. Previous wins or losses do not affect the likelihood of future results. You should only gamble with money you can afford to lose and should never regard gambling as an income source, investment or dependable way to recover losses.

Before you play, consider whether gambling is suitable for your current financial, personal and emotional circumstances. Decide how much time and money you are comfortable using, and treat that amount as an entertainment expense. Once your budget or time limit has been reached, stop playing. Do not change your limits during a session because of a win, loss or urge to continue.

  • Set a gambling budget before you begin and keep it separate from essential household money.
  • Set a time limit and take regular breaks away from the screen.
  • Never chase losses by increasing your stakes or continuing for longer than planned.
  • Do not borrow money, use credit for essential expenses or sell possessions to gamble.
  • Keep gambling separate from rent, mortgage payments, bills, food and other financial commitments.
  • Avoid gambling when you are stressed, upset, tired or affected by alcohol or another substance.
  • Remember that a win is never guaranteed, regardless of your previous results.
  • Do not gamble to resolve financial, relationship, health or emotional problems.

Keeping a simple record of deposits, withdrawals, time spent and results may help you understand your gambling activity. If gambling no longer feels enjoyable, is affecting your responsibilities or is outside your plan, stop and consider taking a break. Speaking with someone you trust can also help you maintain perspective.

Limits, breaks and self-exclusion

Responsible gaming tools may help you manage your play. Depending on the features available to your account and applicable requirements, these tools can include deposit limits, spending or loss limits, session reminders, time limits, cooling-off periods and self-exclusion. They are designed to support your decisions, but they work best when used before gambling becomes difficult to control.

Set limits before playing

Choose limits that reflect your real personal budget, rather than an amount you hope to win. Consider setting limits for deposits, spending, losses and time. Review your limits regularly and do not increase them during a session to continue playing. If setting or maintaining a limit feels difficult, pause gambling and consider seeking support.

Take a break

A temporary break can provide time away from gambling and allow you to reassess your habits. During a break, avoid logging in, depositing funds or looking for alternative ways to access gambling services. Use the time to focus on work, study, family, exercise, hobbies or other activities that support your wellbeing.

Consider self-exclusion

Self-exclusion is a stronger option for people who want to prevent access to gambling for a chosen period or until further notice. If you request self-exclusion, follow the instructions provided through the available account or support process. Do not create another account, use another person’s account or attempt to bypass an exclusion period.

If you believe your gambling is becoming difficult to control, contact the available customer support channel and ask about responsible gaming options. Support staff may explain the controls and processes that apply to your account. They cannot guarantee gambling outcomes or recover money that has already been spent.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can happen to anyone, including people who have gambled for a long time without previous difficulties. Recognising changes early can make it easier to take action and seek appropriate support.

  • Spending more time or money gambling than you intended.
  • Trying to win back money after a loss or feeling unable to stop during a session.
  • Increasing the amount or frequency of gambling to achieve the same excitement.
  • Hiding gambling activity, losses or transactions from family, friends or colleagues.
  • Borrowing money, missing payments or using essential funds to continue gambling.
  • Feeling anxious, irritable, guilty or upset when you are not gambling.
  • Losing interest in work, study, family, friends or activities you previously enjoyed.
  • Thinking about gambling frequently or planning your day around it.
  • Trying to reduce or stop gambling but finding it difficult.
  • Using gambling to escape stress, loneliness, sadness or other problems.

One sign does not provide a diagnosis, but it is a reason to pause and take your concerns seriously. Stop gambling, review your activity and speak with someone you trust. You can also seek confidential advice from an Australian gambling support service, financial counsellor, doctor or qualified mental health professional. Support is available for people affected by their own gambling and for family members, partners and friends.

If you are concerned about someone else

Choose a private and calm time to talk. Focus on what you have noticed and how it affects you, rather than blaming or judging the person. Encourage them to seek professional support and take reasonable steps to protect shared finances where appropriate. You are not responsible for managing another person’s gambling alone, and you can seek confidential support for yourself.

Getting help in Australia

If gambling is causing concern, help is available in Australia. You can contact a recognised gambling counselling or support service, speak with a financial counsellor or arrange an appointment with a doctor or mental health professional. These services can help you understand your options, prepare a plan, manage financial concerns and address personal issues connected with gambling.

You do not need to wait until a problem becomes serious before asking for help. Support may be useful if you are considering a break, have spent more than planned, are worried about someone close to you or simply want confidential guidance. Search for Australian gambling support services through official government or health service websites, and check that the service is suitable for your location and needs.

Protecting young people

Gambling services are intended only for adults who are legally permitted to use them in their location. Parents and guardians should take reasonable steps to prevent children from accessing gambling services. Keep account details private, use device or parental controls where appropriate, avoid saving payment information on shared devices and supervise access to devices used by children.

Our responsible gaming expectations

  1. Use only an account that belongs to you and provide accurate information when requested.
  2. Do not share your password, payment method or verification information with another person.
  3. Use available account limits, breaks and self-exclusion tools as soon as you feel they may help.
  4. Do not attempt to bypass a break or exclusion by creating another account or using someone else’s account.
  5. Keep your account information current so important notices can be provided.
  6. Read the applicable terms and game information before using the service.
  7. Seek independent financial, legal, medical or mental health advice when you need it.

Responsible gaming information is general in nature and is not a substitute for professional advice. The availability of account tools and support arrangements may depend on the service, your location and applicable requirements. For help with responsible gaming controls, use the support options made available on the website.

If gambling has contributed to an immediate financial, personal or emotional crisis, prioritise your safety and contact an appropriate emergency or crisis service in Australia. If you or another person may be in immediate danger, contact emergency services without delay.