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Mateslots Casino Withdrawal Guide for Australian Players
A Mateslots Casino withdrawal is available through Visa, Mastercard, MiFinity bank transfer and cryptocurrency. Here’s what Australian players need to know about minimums, processing times, verification and payout limits.
Mateslots Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/161/0191. All financial transactions and personal data are protected by SSL encryption.
Mateslots withdrawals: methods and minimum amounts
Mateslots Online supports withdrawals through Mastercard, Visa, MiFinity bank transfer and cryptocurrency. You choose the route in the cashier, then enter an amount that meets the minimum for that method. AUD is supported, and Mateslots charges no transaction fees for AUD transactions.
| Method | Minimum withdrawal | Processing time |
|---|---|---|
| Visa | $30 | 1-3 banking days for fiat processing |
| Mastercard | $30 | 1-3 banking days for fiat processing |
| MiFinity bank transfer | $500 | 3-10 business days |
| Cryptocurrency | $20 | Varies with KYC, verification and network confirmations |
The minimum matters when you are deciding how to receive a smaller payout. A $30 card minimum and $20 crypto minimum give you more flexibility, while the $500 bank transfer minimum suits a larger withdrawal. Your bank or payment provider may also apply its own charges, even though Mateslots does not charge transaction fees on AUD transactions.
How to request a Mateslots Casino withdrawal
Requesting a payout is a straightforward cashier process. Before you submit it, make sure the amount fits the selected method and that your account information is ready for any identity check.
- Open the cashierSign in to your Mateslots Casino account and open the cashier area.
- Choose withdrawalSelect Visa, Mastercard, MiFinity bank transfer or cryptocurrency.
- Enter the amountType the amount you want to withdraw and check that it meets the method’s minimum.
- Complete verificationProvide the requested identity information. KYC requires a valid ID, passport or driving licence.
- Confirm the requestReview the payment details and submit the withdrawal. The request then moves through pending and processing stages.
KYC verification can take up to 24 hours. The general pending period can also take up to 24 hours. Cryptocurrency withdrawals may take longer depending on verification processing, KYC status and network block confirmations.
If you use Bitcoin to play, age verification has an additional step. You must provide a valid ID, passport or driving licence before making any deposit or bet. This is separate from the usual account information you provide.
How long Mateslots withdrawals take
The timeframe depends on both the payment route and the stage your request has reached. A withdrawal may first remain pending, then move into payment processing before the bank, card provider or cryptocurrency network completes delivery.
| Stage or method | Time | What it means |
|---|---|---|
| General pending period | Up to 24 hours | The request may remain pending before further processing |
| KYC verification | Up to 24 hours | Identity documents may be reviewed |
| Visa or Mastercard | 1-3 banking days | Fiat card processing timeframe |
| Bank transfer | 3-10 business days | Time for the transfer to reach the bank account |
| Cryptocurrency | Varies | Depends on verification and blockchain confirmations |
For example, a card withdrawal may spend up to 24 hours in the general pending stage and then take 1-3 banking days for fiat processing. A bank transfer uses the longer 3-10 business day timeframe. Cryptocurrency withdrawals depend on the network as well as account checks.
Mateslots withdrawal limits for regular and VIP players
Mateslots applies weekly and monthly withdrawal limits. Regular players can withdraw up to $3,000 each week and $15,000 each month. VIP members have higher limits of $5,000 per week and $20,000 per month.
| Player status | Weekly limit | Monthly limit |
|---|---|---|
| Regular player | $3,000 | $15,000 |
| VIP member | $5,000 | $20,000 |
There is no win limit stated for withdrawals. The limits above still determine how much can be withdrawn within each week and month. For instance, a regular player with $6,000 ready to withdraw would need to work within the $3,000 weekly limit rather than treating the whole amount as available in one week.
The VIP programme begins at Entry status upon registration. A total qualifying deposit of $3,750 qualifies a player for a personal manager, who makes contact within 24 hours of reaching that qualifying deposit. VIP benefits include elevated withdrawal limits, priority service, reduced wagering, higher cashback, exclusive bonuses, private events and 24/7 VIP support.
KYC and checks before receiving your payout
Identity verification is part of the Mateslots withdrawal process. You may be asked for a valid ID, passport or driving licence, and the KYC review can take up to 24 hours. Having a suitable document ready can help you deal with the request promptly.
- Use accurate account details.
- Have a valid ID, passport or driving licence ready.
- Choose a payment method with a suitable minimum.
- Check the request against your weekly and monthly limits.
- Allow extra time for bank transfers and cryptocurrency confirmations.
- Keep your payment information consistent with your account details.
Mateslots uses SSL encryption for financial transactions and personal data. It also provides deposit limits and self-exclusion tools. Gambling involves real financial risk, so set a budget that keeps play within your entertainment spending.
What to do when a withdrawal is pending
First, identify which part of the process applies: general pending, KYC review, payment processing or provider delivery. The relevant timeframe depends on that stage and the withdrawal method you selected.
- Check that the amount meets the selected method’s minimum.
- Review whether KYC documents have been requested.
- Allow up to 24 hours for the general pending period.
- Allow 1-3 banking days for Visa or Mastercard processing.
- Allow 3-10 business days for a bank transfer.
- For crypto, allow time for verification and network confirmations.
- Contact support if the relevant timeframe has passed.
Live chat usually responds within 2-4 minutes. Email support averages around 45 minutes during business hours, although after-hours replies may take several hours. When you contact support, include the withdrawal method, amount and request status so the team can identify the transaction more efficiently.
FAQ
Withdrawal questions
What is the minimum Mateslots Casino withdrawal?
The minimum is $30 for Visa and Mastercard, $500 for a bank transfer and $20 for cryptocurrency.
How long do Mateslots card withdrawals take?
Visa and Mastercard withdrawals have a fiat processing timeframe of 1-3 banking days. A general pending period of up to 24 hours may apply first.
How long does a Mateslots bank transfer take?
Bank transfer withdrawals take 3-10 business days and have a $500 minimum.
What is the crypto withdrawal minimum?
The minimum cryptocurrency withdrawal is $20. Timing varies with KYC, verification processing and network block confirmations.
What are the regular Mateslots withdrawal limits?
Regular players can withdraw up to $3,000 per week and $15,000 per month.
Do VIP members have higher withdrawal limits?
Yes. VIP members have a $5,000 weekly limit and a $20,000 monthly limit.
What documents are needed for KYC?
Mateslots requires a valid ID, passport or driving licence for identity verification.
Does Mateslots have a win limit?
No win limit is stated for withdrawals. Weekly and monthly withdrawal limits still apply according to player status.
Does Mateslots charge fees on AUD transactions?
Mateslots charges no transaction fees for AUD transactions.